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Cloud and Managed Services

We have an extensive experience helping many of its FORTUNE 500 clients optimize their data center operations by developing long-term Strategies, Process Implementation, Server Consolidation and Business Continuity Planning. Within its portfolio of Infrastructure Solutions, We have extensive experience engaging with clients using a Managed Services delivery model to support their data center operations.

Our managed services engagements begin with a detailed transition plan to ensure that there is no disruption to your organizations operation. In addition, this transition plan ensures that we fully understands your support requirements to guarantee that we put the proper operations team in place to meet service level agreements

The purpose of the Service is to manage and maintain the current infrastructure of DTI and deal with any return to service operations. The following sections describes the detail scope of the services

Infrastructure Management Service Offerings

Database administration and management
 
Database administration
Patch and version management
Backup and recovery
Capacity planning
Database security
Vendor interface
Replication administration
Database operations management
Relational Databases (Oracle Lite, SQL Server CE, Sybase SQL Anywhere)

Server and storage management

System administration
Patch administration
Tape backups and recovery
Capacity planning
Hardware maintenance support
Server monitoring
Network monitoring
Network management
Storage Virtualization
 
Performance management
 
Enterprise server performance bottleneck identification and management
Server and database performance testing and analysis
 
Professional services
 
High availability configuration and planning support
Disaster recovery configuration and planning support
Database migration planning, implementation and support
SAN storage management support
Enterprise backup and recovery planning and support
 
IT service desk
 
Self service
 
Level 1 support
Level 2 support
Level 3 support.
 
Penetration & Vulnerability Testing / Assessment
 
Penetration testing is to discover areas of the enterprise network where an intruder can exploit security vulnerabilities. Penetration testing—using tools and processes to scan the network environment for vulnerabilities—helps refine an enterprise’s security policy, identify vulnerabilities, and ensure that the security implementation actually provides the protection that the enterprise requires and expects.
 
DaaS
 
With DaaS, ZSL users typically access applications through a hosted system, and service providers control the back-end responsibilities of data storage, upgrades and security. Computing power is provided in a metered fashion and paid on a per-usage basis.
 
With DaaS, it seems larger players have something to gain in bolstering their channel-based approaches and syndicating its services and products through smaller players.
 
Server Management
 
Server Management delivers new levels of server consistency. It empowers you to manage content, configurations and procedures across multiple server platforms, including Windows*, Linux* and NetWare®.
 
Network management LAN, WAN, SAN
 
Network management is the ability to control and monitor a computer network from a central location. The two most common network management protocols are the SNMP is by far the most widely used network management protocol and use is widespread in LAN environments. CMIP is used extensively in telecommunication environments, where networks tend to be large and complex.
 
Desktop Management
 
With Desktop Management, administrators can comprehensively manage groups, users or entire business units while still maintaining personalized work environments for individual users.
 
Virtualization
 
Intel® Virtualization Technology is comprised of a set of processor enhancements that improve traditional software-based virtualization solutions. These integrated features give virtualization software the ability to take advantage of offloading workload to the system hardware, enabling more streamlined virtualization software stacks and "near native" performance characteristics.
 
Compliance management
 
Compliance management offers out-of-the-box compliance solutions for Quality Management, Automotive Quality Management, Environmental Management, Occupational, Health & Safety, FDA Document Control, and Reports, all of which are tightly integrated with the collaboration, calendaring, and scheduling features. Users benefit from secure document repositories, rich workflow, and automated alerts, alarms and escalations for important deadlines.
 
DBA
 
The database administrator (DBA) is the person who is responsible for managing a database system, which can be quite large and have many users. Database administrator’s tasks are Installing and upgrading the Server and application tools, Allocating system storage and planning future storage requirements for the database system, Creating primary database storage structures ,Enrolling users and maintaining system security, Monitoring and optimizing the performance of the database, Backing up and restoring the database